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Australian Banking Sector Faces Scrutiny Over Inadequate Hardship Response Systems

Australian financial institutions are facing renewed criticism for allegedly failing to properly respond to customer hardship requests. According to regulatory data, nearly 2,900 complaints were filed regarding unaddressed assistance pleas during 2024-25.

Banking Hardship Response Failures Worsen Despite Regulatory Pressure

Australian banks are reportedly failing to adequately respond to a growing number of financial hardship requests from struggling customers, according to exclusive data from the country’s financial watchdog. Sources indicate that automated systems have generated generic responses that fail to account for individual circumstances, while some institutions allegedly provide no response at all.